Case Studies

The Sri Lankan banking sector has navigated one of the most volatile macroeconomic periods in its history over the past five years. Between the COVID-19 pandemic, severe foreign exchange constraints, hyperinflation, and high interest rate cycles, financial institutions were forced to rethink traditional operating models. At the center of this structural shift sits Hatton National

Introduction John Keells Holdings PLC (JKH) is Sri Lanka’s largest listed conglomerate, listed on the Colombo Stock Exchange under the ticker JKH.N0000 and included in the S&P Sri Lanka 20 Index. Established in 1870 and headquartered in Colombo, the Group is led by CEO Krishan Balendra. Through strategic diversification, innovation, and partnerships, JKH has become

1. Introduction In Sri Lanka, the supermarket sector has grown to be a vital part of the retail industry, providing customers convenient and well-organized access to necessities. The Sri Lankan supermarket sector has demonstrated resilience amid economic challenges, contributing over 30% to national GDP and 14% to direct employment [Source: The Sunday Times, 2024]. Over the past